Advance bookings:
Bookings open on January 1st. each year for the year.
Payment of rates:
In the case of any booking made less than 90 days prior to the date of the travel, full payment is due at time of booking.
The Blue Train reserves the right to release any provisional bookings when the train is fully booked. The customer will be contacted to settle the amount due within 24 hours. If no payment is received, The Blue Train will release the booking without further notice.
Individuals: 25% non-refundable, non-transferable deposit, due.
In case of individual bookings, full payment is due 90 days prior to the departure date.
Cancellation policy:
- Less than 90 days notice 100% cancellation fee.
- Under 90 Days, deposite is lost
- A provisional reservation only becomes guaranteed once full payment has been received and a ticket has been issued by The Blue Train. The onus rests with the traveler to timeously release all unused suites, in order to avoid cancellation penalties.
- Non-compliance with these bookings conditions will automatically cancel a confirmed reservation without further notice.
Method of Payment: The following methods of payment are accepted by The Blue Train:
- All funds will be converted to US currancy at current rate of exchange (your bank may access a foreign transaction fee)
When a deposit is made into our bank account, a copy of the deposit slip must be faxed to this office, in order to secure reservation.
Credit card payment will be accepted, provided the following is received:
- credit card number,
- expiry date,
- type of card,
- CVV security code
- name of cardholder,
- Passport number (with nationality),
- date of birth,
- billing address and
- written authorization.
Insurance: The Blue Train shall not be held responsible for damage to, or loss or theft of personal luggage and belongings, nor can we be liable for personal injury, accident, illness or death.
The Blue Train Shall also not be held responsible, when circumstances beyond its control lead to an interruption, early termination, or cancellation of any particular trip. Such circumstances shall include, but not be limited to instances of vis major/force majeure and/or casus fortuitus (acts of God such as floods and other natural disasters, fortuitous and unforeseen events, etc.).
We strongly urge you to adequately cover for any eventualities with your insurance agent. We recommend that you purchase trip cancellation insurance to cover yourself in the unlikely event of a late cancellation or loss. We have this coverage for 7% of the total booking cost (including tax).
Booking Confirmation: A reference number shall be furnished for a confirmed booking and you are requested to supply this reference number when making enquiries regarding your booking or ticket.
Privacy: The personal information you supply, is protected in terms of the South African Electronic Communications and Transactions Act. Any personal information provided by you, will be kept strictly confidential and will not be used for any purpose other than the acceptance of bookings, issuing of tickets and confirmation of payment, i.e. the transaction(s) required for your journey.
